I am writing regarding my recent experience with your staff, in particular, Dr. Usmani, and David.
Dr. Usmani played a large role in ensuring the process was quick and as easy as possible. She was wonderfully supportive and very knowledgeable. Despite my lack of success with the first study, she was able to quickly schedule me a second. Furthermore, she expedited the approval for and my receiving of my CPAP machine. She was very gracious in understanding the crucial nature of my circumstances, including my late term pregnancy.
David from the Chandler office was wonderful in calming me during the process of the sleep study, using a personal experience with his children to distract me from my anxiety about using the machine. Furthermore, he recommended I try the nose piece to start since I was apprehensive over the use of the full mask. Overall, he was very knowledgeable and very personable.
The front office staff member at your Biltmore location was extremely professional and helpful in scheduling appointments and ensuring that Dr. Usmani received the results and required paperwork as expeditiously as possible.
Thank you so much to you and your staff. You have changed my life and given me a road to a better future.
Gina M. Copeland