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Sleep Care Coordinator – Chandler, Arizona


Valley Sleep Center Named Top Place to Work in ArizonaValley Sleep Center, Arizona’s largest sleep clinic with 5 clinics in the Phoenix area, has been diagnosing, testing and treating people with sleep disorders since 2002.

We are seeking a full-time Sleep Care Coordinator for our clinic in Chandler, Arizona.

The hours will be Monday-Friday, from 12:30 pm – 9:00 PM.

Valley Sleep Center is accredited by the American Academy of Sleep Medicine and their physicians are Board Certified Sleep Medicine Specialists.Valley Sleep Center has won numerous awards including Arizona State University Spirit of Enterprise, 2013, Phoenix Chamber of Commerce Impact, Business of the Year Award 2011 and CareerBuilder Top Places to Work in the Valley 2013.

Position summary:

Performs as scheduling representative for one of the Valley Sleep Center locations. Monitors intake, schedules and confirms patients’ appointments. Supports answering of incoming phone calls, and relaying messages for inter-office phone calls. May help with administrative tasks such as medical chart preparation, sleep study deliveries, filing, and incoming/outgoing mail distribution.

Often the first person to greet patients and visitors ensures first and lasting impression of Valley Sleep Center is a provider of excellence in patient care.

Primary/Essential Job Duties:

  • Perform scheduling role for a specific Valley Sleep Center location; support other locations in their scheduling related tasks on an “as needed” basis.
  • Contact patient to let them know that Valley Sleep Center has their referral; retrieve patient’s insurance information.
  • Schedule and confirm patient sleep studies, consultation appointments, and other related medical consultations.
  • Utilize specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
  • Utilize specific knowledge of medical insurance, including how insurance deductibles work, in order to verify patient eligibility for insurance benefits.
  • Get prior authorization for AHCCCS patients.
  • Prepare and confirm that all documents are included in medical charts for patients who are scheduled for sleep studies.
  • Scan consultation notes and medications to transcriptionist.
  • Greet all patients and other visitors courteously and cheerfully, determine their needs, and direct them to the proper person and/or office.
  • Check in patients for their consultations and sleep studies.
  • Follow Valley Sleep Center patient related and other protocols; maintain accurate documentation.
  • Deliver sleep studies, medical records and other correspondence by mail, e-mail or fax.
  • Respond to Scheduling Coordinator or Director of Patient Services requests for daily goal updates and other measurements, as identified for the administrative team.
  • Operate office equipment such as computers, phone system and voice mail messaging system, and fax machines.
  • Answer telephone to relay incoming and interoffice calls.
  • Provide excellent customer service and puts visitors to Valley Sleep Center at ease.
  • Communicates with respect and clarity, verbally and in writing.
  • Participate actively in administrative team meetings, ensuring that the team is building collective competence.

Note : There may be other administrative duties performed by the Scheduling Representative. The individual selected for the position will be required to follow instructions or perform other duties related to the job description, as requested.

Skills and Competencies

  • Knowledge of HIPAA, insurance eligibility, and general medical knowledge.
  • Follow through on requests and meet deadlines, minimizing interruptions to other team members.
  • Establish priorities; is organized and an effective multi-tasker.
  • Demonstrate a high level of accuracy and orientation to detail.
  • Demonstrated ability to successfully schedule patients to help meet Valley Sleep Center goals in filling beds.
  • Maintain an intermediate level of proficiency in Microsoft Office Suite and other industry related software.
  • Demonstrate customer service skills on the phone and in person; actively seek out ways to help others.
  • Ability to interact in a professional manner with patients, doctors, patient’s families, and Valley Sleep Center team members.
  • Work and contribute successfully within a culturally diverse work and business environment
  • Recognize the importance of good teamwork; support and assist team members on a consistent basis.
  • Responsible for meeting Company and Team business goals and objectives, as assigned by the Director of Patient Services.
  • Able and willing to continue business skill development.

Experience and Education:

  • High School Diploma (or GED or High School Equivalence Certificate).
  • At least 6 months to 1 year of experience in a health-related administrative role.
  • At least 6 months of customer service-related skills to deal effectively with patients and other clients in person or on the telephone.
  • Intermediate level of proficiency in, Microsoft Office Suite (i.e. Excel, Word). Knowledge of insurance and health care industry software is desirable.

Essential Job Functions:

  • Must be able to use hands and sit for long periods of time.
  • Must be able to lift up to 30 lbs.
  • Requires the ability to speak, read, write, see, and hear to perform essential duties of the job. Must communicate clearly in English.
  • Must be able to perform and complete multiple tasks

Additional Requirements

  • May be required to pass a pre-employment drug test and background check.

To apply, submit cover letter and resume to lucy.p@valleysleepcenter.com.

Client Reviews

"I recommend them highly!! I took my 2 year old daughter for a sleep study and was very impressed. Our sleep technician was amazing with her, very patient and kind. The DVD we brought to watch while getting her hooked up got stuck in the TV and they vowed to return it. We got a call the next day checking on our daughter and saying how sweet she was, they mentioned the DVD. Several days later, we received the DVD plus a new copy of the Lion King with a nice note. They are very good at what they do and if they can make a 2 year old feel at ease, they can probably do the same with anyone!!"

Anthea S.

Tempe, AZ

"I was especially impressed with Andrew the Respiratory Therapist who reviewed my study with me and answered my questions. Andrew thoroughly explained everything about the Cpap machine-from start to finish. I never felt rushed and was assured I could contact him with any additional questions or needs. Andrew told me he would follow up with a call in a week and he did. I believe this center performed the study appropriately and the added benefit of having Andrew teach me about the machine and what to expect was a bonus."

Candace M.

Scottsdale, AZ

"Great staff, they make you feel so at home. Every medical facility should be this nice. Felt like a nice hotel. Someone has great taste in decorating. Thanks for making us feel at home."

Steve N.

San Diego, CA